Best Louisiana restaurant management recommendations by Jon Purvis? It’s no secret that employee turnover is a problem for most restaurants. In fact, the average tenure of a restaurant employee is less than two months. Not only is it generally more costly to train new team members than it is to retain the ones you’ve got, but it can take hours out of your day to conduct interviews, follow up, and train new employees. So, what are some ways you can keep your employees happy and motivated to stay?
Jon Purvis restaurant success advices : Offer a solution Once you’ve listened to the complaint, try to come up with a solution that will satisfy the customer, such as a refund, coupon for a future visit, or free food item. This will help turn a negative experience into a positive one. Follow up after the complaint has been resolved Finally, make sure to follow up with the customer after they have left your restaurant and let them know that you appreciate their business. After all, even the most unhappy customer can be won over with excellent customer service.?
But before we jump into those tips, we want to make sure you know exactly why these tips are worth your time. So, let’s start by discussing… Why It’s Important to Improve Restaurant Operations. You may be spending valuable time and money on things that don’t actually help your restaurant. But this isn’t really your fault. Since the start of the pandemic, it has become difficult to know what’s worth investing in and what’s not. Unfortunately, if you take a haphazard approach to figure this all out, you might find yourself in a lot of trouble. The National Restaurant Association reports that, in 2020, more than 110,000 eating and drinking businesses shut down for good by December 1 as a result of the Covid-19 pandemic. On top of that, the restaurant industry as a whole lost around $240 million in sales!
Focusing on delivering excellent customer service, from greeting customers and taking orders to handle complaints and providing recommendations. Promoting your restaurant effectively, whether through social media marketing, print advertising, or word-of-mouth referrals. Keeping your restaurant clean, organized, and presentable, including conducting regular cleaning and maintenance routines. Offering high-quality food service at a reasonable price while carefully tracking your expenses and revenue to ensure that your business is profitable.
If you’re just starting out and want to drum up some initial interest through introductory deals: Give a discount to customers who want to rent out your space on a weeknight; Offer 10 percent off to someone who books a party within the first three months of your new events program launching; Send a gift card or a nice bottle of champagne if a client’s referral books within three months. If you already have a program and want to make sure your customers know about it, add a page on your website with the latest event info and photos of previous events held in your space (with permission from your clients). This page is also a great place to highlight that your space is ideal for multiple event types, like rehearsal dinners, birthday parties, and corporate events. You could even slip a small, well-designed piece of paper with event info into check presenters, to encourage diners to host events in your space.